E-Learning

Computer Courses

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    Word

    In these courses, you will learn how to use Word 2003 with other programs, create and delete versions of a document, apply comments, compare changes, and merge document changes. You will also secure a document, create Web pages and forms, use XML in Word, handle mail merges, create document templates, change page settings and insert graphics, lists, tables and charts. Suitable for persons interested in pursuing Microsoft® Office Specialist certification in Microsoft® Office Word 2003.

    …Word

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    PowerPoint

    The courses in this section cover PowerPoint 2003: Creating a Basic Presentation, Delivering and Modifying Presentations and Working with Tables, Charts, and Diagrams.

    …PowerPoint

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    Outlook

    You will learn all about Outlook 2003: Optimising, Working with Messages, Managing your Schedule, Communicating, Customising and Organising you work.

    …Outlook

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    Excel

    Courses suitable for persons preparing for certification as a Microsoft® Office Specialist in Excel. You will learn how to streamline and enhance your Excel worksheets by applying advanced formulas and charts, import and export data, structure XML workbooks, customize layouts and applying templates.

    …Excel

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IT Courses

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    IT Literacy (ECDL & CLAIT)

    These courses are particularly suitable for those who wish to gain basic IT or Computer Literacy.

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    Information Technology

    These courses cover a range of IT topics: computer languages, desktop applications, databases, networking etc.

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Languages

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    Languages

    With the TELL ME MORE series of language eLearning courses, learners can enjoy simple, fast and easy access to high-quality linguistic content. These courses also include numerous tests to determine the level of the student, to assess progress at the end of the training and to prepare them for the recognized standardized tests on the market.

    …Read More

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Management

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    Project Management

    The Project Management courses cover the globally recognized PMI methodology. The content is in line with the PMBOK and assists candidates who are preparing to sit the CAPM or PMP exams.

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    Management

    Describes proven management techniques to enhance the performance of managers who supervise staff performance. This curriculum provides practical guidelines for troubleshooting, brainstorming, developing staff, and building teams. Real-world case studies provide learners an opportunity to integrate these skills into their natural management style.

    …Management

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Sales & Marketing

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    Sales

    Provides practical guidelines on how to plan, start and close all aspects of the sales cycle, as well as the skills needed to succeed at each stage - effective verbal and body language, listening skills, telephone skills, communications and proposal writing.

    …Sales

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    Marketing

    This program is based on the book, The Internet Marketing Plan by Kim M. Bayne. Ms. Bayne is a pioneer in the field of technology marketing. In addition to her responsibilities as co-creator, head writer, and host of the syndicated radio talk show “The Cyber Media Show with Kim Bayne,” this former high tech marketing communications executive writes for a variety of trade publications and speaks frequently at industry conferences.

    …Marketing

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General Courses

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    Personal Development

    The Personal Development courses cover a range of topics designed to improve and maximize the performance of the individual. Whether you want to improve your communication skills or time management, these courses will help you develop your own personal effectiveness.

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    Business Studies

    The Business Studies courses cover a wide range of subjects from Sales and Marketing to Management and Team Building. With a strong focus on applying your knowledge in the workplace, these courses are suitable for anyone who works in the business field.

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    Communication

    Offers practical communication techniques and job aids for today's busy professional. Participants will learn how to enhance their current communication styles by incorporating the key success factors of organization, audience focus, and follow up.

    …Communication

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    Call Centres

    Teaches the underlying principles of call centre operation from a front-line agent's unique perspective - stakeholder concerns, workforce management, performance measurement, agent occupancy, call routing and management technologies, staff scheduling and customer relationship management.

    …Call Centers

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Workplace Courses

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    Health & Safety

    These courses cover a range of topics on health and safety issues in the workplace. Many organizations require their employees to take this type of course to ensure a safe and secure working environment.

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    Office Productivity

    These courses cover some of the most commonly used software used in the Office. Whether you need to learn the basics or more advanced power user tips, these courses will be of assistance.

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    Problem Solving

    Introduces easy-to-use strategies to solve a variety of workplace challenges from problems of small magnitude to those having a substantial impact on the organization. This program is based on the internationally recognized book Problem Solving in Groups written by Mike Robson.

    …Problem Solving

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    Customer Care

    Provides strategies to enhance even the most difficult customer situations. Learners are encouraged to examine the people whom they define as customers, evaluate specific customer requirements, and initiate actions to improve relationships. Real-world case studies provide learners with opportunities to transform a potentially negative customer experience into a positive one.

    …Customer Care

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